As with all interaction between people, it is possible that differences and even conflicts can occur. Whilst ‘we’ will take all possible steps to prevent this, it is possible that students may not be happy with some aspect of our courses or establishment.
In relation to this we remind the student of the religious obligation to deal with any grievances with the proper Islamic etiquettes, by reporting anything negative directly to Us. This is to ensure any issues are dealt with in an the most efficient and effective manner without causing unnecessary harm
As much as is possible it is desired that any issues arising are dealt with quietly and discreetly. We remind the student that covering another Muslims mistakes is a vital part of Islam, and is necessary for the cohesion of the Muslim community. We welcome any recommendations and advice and we will take all complaints very seriously.
By conveying ones displeasure without taking the Islamic means of correction the student may fall into that which haraam and potentially a major sin. We request therefore that students kindly establish this proactive, constructive and productive communication with us so that we are made aware of any shortcomings.